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FAQ

Frequently Asked Questions

Practical answers about NDIS support, service areas, and how to get started with ACT Jubilant in Canberra and the ACT.

What is NDIS?

The National Disability Insurance Scheme (NDIS) is Australia's national disability support program. It provides funding for people with permanent and significant disabilities to access the support they need to live independently and participate in their community.

How do I access your services?

You can access our services through your NDIS plan. Contact us to discuss your needs and how we can support you. We can help you understand your plan and how to use it effectively.

What areas do you service?

We provide services throughout Canberra and surrounding areas including Gungahlin, Belconnen, City, Woden, Tuggeranong, Weston Creek, and Queanbeyan.

How much do your services cost?

Our services are funded through your NDIS plan. We follow NDIS pricing guidelines and can help you understand how your plan funding works. Contact us for specific pricing information.

Can I choose my support worker?

Yes! We believe in matching you with the right support worker. We consider your preferences, interests, and support needs to find someone who will work well with you and help you achieve your goals.

What if I'm not happy with my service?

Your feedback is important to us. If you have concerns or suggestions, please contact us directly. We have a complaints process and are committed to resolving any issues quickly and fairly.

More detail

Still have questions?

These pages go deeper on fit, programs, and how to get in touch:

Ready to talk about support, fit, or next steps?